FAQ

TOP QUESTIONS

Buyers FAQ'S

 

 
Why buy art?

Art, like good wine, matures over the years. It is one of the few acquisitions that outlive its buyer and can remain with a family for generations to come. Which is why it is so important to buy the right kind of art. One that not only represents passion, genius and memory but can stand the test of time. A fine art collector who pays attention to the various aspects of collecting art, can become a trendsetter, a connoisseur with vision and taste. With art, you cannot go wrong even if you just trust your instinct on the visual appeal of the work, since a beautiful piece of art is timeless. Art is a conversation starter, a mood changer, a piece of history. Your art collection is an extension of your personality, be it classical or modern, quirky or staid. Let your art define you.

 
Why buy art online at Art Explore?

At Art Explore, we are here to guide you to acquire art that not only helps to transform a space like your office or home, with its beauty, but it leaves an indelible mark on society. One that lives on, long after its creator and collector. The best part about logging on to our website is that we have stringently curated the collection we put before you, separating the wheat from the chaff, so that you are exposed to the best works created by our selection of handpicked artists. Moreover, we create a synergy between artists, collectors and dealers onto a unified, accessible online platform.

Besides being sophisticated, our website, is easy to navigate, aesthetically presented and gives you enough information to make an informed decision about the art and its creator.

Our art portal is backed by analytics and data, that smoothens the user experience, so that you are rejuvenated and you come away feeling enhanced.

Collective Expertise: At Art Explore, we expose our viewers to a collection of cutting edge art that ranges from painting, drawing and sculpture to photography and innovative mixed media works. We have personally visited artist studios, reviewed portfolios and are in the process of conducting talent hunts to bring you the best art, in consultation with curators, dealers, writers and critics. With a stringent quality control in place we present you with a judiciously curated collection, that has inputs from our team of experts. Hence when you buy art through Art Explore, you can rest assured that you are buying a curated piece of art.

Cutting edge portal: Art Explore has been created after conducting extensive market research on user requirements. We have workshopped with our team of experts who deal in user interface and user experience and brainstormed to create a website which makes the entire process seamless. Once you register with Art Explore it will lead to a personalized experience, since the website keeps in mind its regular browsers’ choice and tastes. It studies and understands what you like and tailors your viewing experience so that you get updates of new works by artists you like. It also has the added advantage of alerting you to trends like best-selling artist, artist of the month, staff picks, and curator’s selection. We also use data to suggest to you, specific pieces of art that you are likely to love. Look out for the data driven suggestions at the bottom of each page.

 

How to choose your piece of art?

Choosing the right piece of art is not an impulse buy, like picking up a trendy top at a supermarket. It often requires careful consideration and can be a confusing affair—especially when one is spoilt for choice. Not only does one have to take into consideration likes and dislikes, but also if its pocket-friendly, if it fits in with the rest of your lifestyle. Before taking the plunge a collector, whether seasoned or novice one often takes into consideration various aspects of the work: for instance, style, medium, size besides the theme and aesthetic appeal.

At Art Explore, we help you choose by providing you with features that can help you narrow down your choices to just a relevant few. We’ve built filters that allow you to shortlist works based on what’s important to you - like your budget, colors, genres. So if you need a bright work of art for your living room, to be hung above your sofa, you can pull up a suitable list of beautiful works within minutes.

If you are a new buyer:

As a new buyer, gathering information and knowledge about art is key to building a good collection. We at Art Explore have provided extensive, researched information on each artist and their artwork so that our buyers may make an informed decision about the artwork they are buying. With our online magazine Big Art, we further keep you up to date, with all the happenings, trends and other aspects of the visual arts, since we believe that sharing knowledge is part of being accessible. We provide first-time collectors with a range of options in sizes, medium, genre and price ranges. If you still need more guidance, get in touch with us and we will walk you through our art portal and what it has to offer.

If you are a collector:

Keeping in mind the seasoned collector we have a smorgasbord of various art forms and a range of artists, from the Modern Masters to the younger contemporaries. We are not limiting our collection to just paintings but offer a variety of media and The works are available for your viewing 24 hours of 365 days at the click of the mouse, with browsing options. You can sign up and become one of our regulars, receive updates and what is new in the art world.

If you are a trade or business:

If you are an interior designer or architect looking for artwork to brighten up the walls of apartments and homes designed by you, then we at Art Explore offer you better rates on bulk orders. We can help you customize your order and get artists to create commissioned artworks to suit your interior requirements.

 

Artists FAQ

 
How do I submit my works for consideration?

You can submit up to 10 images by emailing them to info@artexplore.in Make sure your artwork is in jpg format at 72dpi with long edge at 1200 pixels. Each file size should be limited to less than 1mb. Please include your Name, Phone and Email address with the submission. You need to provide your basic details along with a bio-data.

 
What are you looking for in the artwork I submit?

We are looking for consistency of quality and creativity with a certain amount of flair and eye for detail.

What is the kind of artwork you are considering?

We are interested in paintings, photography, sculptures, mixed media, sketches, graphic design and tribal & folk art.

 
When, will I be notified?

If your work is selected and we feel you are somebody we can work with, we will let you know by email. The process can take up to 2 to 4 weeks. We are unable to respond to every submission at this time.

Do I have to enter into an agreement?

Yes, as with any company, certain terms and conditions have to be agreed to. This is a necessary step for us to license your work to sell. It is important to protect you and your rights as well as ours. The agreement will be renewed every year or as agreed upon during the signing of the contract.

Whom do I get in touch with if I have a question?

You can email us your query at info@artexplore.in

FAQ (General)

 
What makes us special or different?

Carefully curated, exclusive and created with extreme care. Artworks curated from not just the Indian subcontinent but also the international scene.

What do the sizes mean?

Sizes listed indicate the size of the paper in inches, not the image. Most of our editions are printed with a margin.

Margin sizes can vary depending on the proportions of the image, and margins will change with differently sized images. For example, some prints may have a 1-inch border, while others may have up to 5 inches. Having a margin protects the image from damage and allows for easier framing and mounting.

Orders

 
I have a question about my order. How can I contact you?

You can send in your query through our Contact Us page along with your order number or Email us at info@artexplore.in and include your order number, and we'll get back to you as quickly as we can.

What happens after I place my order?

We process orders Monday through Friday at noon. When your order does ship we'll email you a shipping confirmation, including and tracking number. All framed art is shipped individually and separately from unframed art. Please see below for more information on shipping times.

Shipping

 
How long will it take for me to get my order?

Artworks typically ship within 7 to 10 working days of your order date (but often sooner) via our courier company. International orders may take up to 2 weeks due to customs. Framed prints generally ship within 10 to 15 days of your order date, via courier. You'll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 3 to 4 working days from shipment date within India.

Do you ship to countries outside India?

Yes we do.

What's your return policy?

Cancellation and Changes - If you wish to cancel or change your order for any reason, please contact support@artexplore.in as soon as possible. In order to provide the absolute best service, we often try to ship orders within 2 to 3 days from when they are received, and if your order ships before your request is received, we will not be able to modify your order. If your order ships and you would still like to cancel it, you are responsible for returning the item for a refund. Custom framed orders cannot be canceled.

Refunds and Returns - Unframed artworks are eligible for a refund within 5 days of the original delivery, unless specified at point of purchase (eg items marked final sale, or items purchased in promotion sales). Custom framed artworks are not eligible for a refund, though may be eligible for a replacement, if damaged in shipping or production. Please contact us to begin the returns process.

Damaged or incorrect orders - If for any reason you receive your art in a damaged condition or receive the incorrect art piece, please contact us as soon as possible, so we can resolve and replace the item at no charge to you.

Contact Us

I'm a member of the media who's interested in writing about Art Explore. Who should I talk to?

Email us at info@artexplore.in and we will get in touch with you.

What's your privacy policy and terms of use?

Please read our privacy policy and terms of use sections.

Didn't find what your were looking for?

Dont panic, we've got you. Drop us a message and well get back to you in a jiffy.

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